Service Advisor

Key Responsibilities:

• Manage end-to-end customer service process for vehicle servicing

• Greet customers and handle service bookings via phone, email, and walk-ins

• Coordinate workshop scheduling for service, maintenance, and repairs

• Keep customers updated on vehicle progress and additional work needed

• Process payments and explain completed work upon vehicle collection

• Liaise with internal teams: reception, sales, warranty, parts, and management

• Assist in collecting customer service feedback

• Uphold high customer service standards and brand representation

Requirements:

• Minimum 1 year’s experience in a similar motor industry role

• Strong communication and interpersonal skills

• Familiarity with ADP/Kerridge (training available)

• Excellent customer service and multitasking ability

• Valid Irish driving licence

• Fully authorised to work in Ireland

Benefits:

• Competitive salary

• Pension plan

• Staff discounts

• Employee assistance programme

• 22 days annual leave

INDMC