Key Responsibilities:
- Manage end-to-end customer service process for vehicle servicing
- Greet customers and handle service bookings via phone, email, and walk-ins
- Coordinate workshop scheduling for service, maintenance, and repairs
- Keep customers updated on vehicle progress and additional work needed
- Process payments and explain completed work upon vehicle collection
- Liaise with internal teams: reception, sales, warranty, parts, and management
- Assist in collecting customer service feedback
- Uphold high customer service standards and brand representation
Requirements:
- Minimum 1 year’s experience in a similar motor industry role
- Strong communication and interpersonal skills
- Familiarity with ADP/Kerridge (training available)
- Excellent customer service and multitasking ability
- Valid Irish driving licence
- Fully authorised to work in Ireland
Benefits:
- Competitive salary
- Pension plan
- Staff discounts
- Employee assistance programme
- 22 days annual leave
INDMC
