What You’ll Get:
- Competitive salary with bonus opportunities
- Regular daytime hours (8:00am–6:00pm, Mon–Sat)
- Friendly, fast-paced team environment
- Full training and career development
- Modern office space with on-site parking
- Health benefits: EAP, flu vaccine, eye tests, cycle-to-work scheme
- PRSA pension contributions
Key Responsibilities:
- Manage inbound and outbound customer service and booking calls
- Understand and record any vehicle issues or service needs
- Schedule appointments using the booking system
- Coordinate with service advisors on job details and updates
- Follow up with customers after service for feedback
- Track customer satisfaction survey responses
- Update customer info in CRM systems (Keyloop DMS)
- Contact customers for promotions, offers, or service reminders
- Log leads and update CRM with relevant notes
- Handle basic complaints and escalate when needed
- Track and remind customers of service/NCT due dates
- Complete general admin tasks and reports
What You’ll Need:
- Experience in a similar customer service or admin role
- Background in the motor trade or technical knowledge preferred
- Strong phone and IT skills
- Familiarity with Keyloop DMS a bonus
- Excellent communication and customer service skills
- Organised, detail-focused, and efficient
INDWH
